At RoboSousChef, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we have outlined our return policy below to ensure a smooth and transparent process.
Return Period:
- You may return inventory, unused, and non-customized products within 7 days of receiving your order.
- Returns requested after 7 days will not be accepted.
Condition of Returned Items:
- Returned items must be in their original, unused condition.
- We do not accept returns for damaged or customized products.
- If the received items are damaged, please refuse the delivery and contact us immediately.
Refund Process:
- Upon receiving the returned items in acceptable condition, we will initiate a refund for the purchase price.
- Refunds will be processed promptly, and you will be notified via email once the process is complete.
- Please note that return shipping costs are the responsibility of the buyer, except in the case of rejected items due to damage.
Rejected Items Due to Damage:
- If you receive damaged items, please refuse the delivery.
- Contact us immediately to report the issue, and we will arrange a replacement or refund at no additional cost to you.
Packing for Return:
- When returning a product, ensure it is packed securely to prevent damage during transit.
- Use the original packaging if possible.
- Items damaged during return shipping due to inadequate packaging may not be eligible for a refund.
Non-Returnable Items:
- Products received with visible damage that were not refused upon delivery.
- Customized products.
- Items returned after the specified 7-day return period.
Free Delivery Discounts:
- Any free delivery discounts applied to the original order are not applicable to return shipping costs.
Performance Issues and Warranties:
- If you encounter performance issues with your product, please refer to the warranty information provided.
- Performance issues should be addressed through the warranty process and should not be used as a basis for non-payment or return.
Refusing Unacceptable Goods:
- If, upon delivery, you find the goods to be damaged or unacceptable, please refuse to accept the delivery.
- Contact us immediately to report the issue, and we will assist you in resolving the matter.